Who will be responsible for record keeping. The phases of record keeping include getting started,
implementing the process, and monitoring/adjusting the process. At the how to keep them point (in the
getting started phase of record keeping), the business must set policies and practices, deciding whether
or not the records should be kept digitally and who should be responsible for creating, maintaining, and
destroying the records. Where competitors keep their records is not an issue in a firms own record
keeping. Employees may or may not dislike record keeping. No client should be excluded from the
records.