26 Best Customer Service Questions and Answers (Q&A) - ProProfs Discuss

What are the five needs of every customer?

Madeline , Software Tester
Answered: Sep 21, 2020

The five needs of every customer include service, price, quality, action, and appreciation. • With service, customers anticipate that the service they believe is appropriate for the le...Read More

10 Answers

9925 views

Who takes forever to get to the point when conversing with a person?

John Smith
Answered: Jul 27, 2024

I keep myself from finishing his/her sentences.

1 Answer

1166 views

What should a company do to be considered service-oriented?

H.Jennifer
Answered: Apr 23, 2018

Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association.

Truly,...Read More

3 Answers

891 views

What should you do in the following case?

Wbsi
Answered: Jul 27, 2024

Ask another employee to help the client while you escort Mrs. W. to a room away from the public area.

3 Answers

824 views

Should you tell the customer if he/she is at fault?

S. Barnes, Chauffeur
Answered: May 17, 2019

The correct answer to this question is False. Almost everyone has had a customer service job at some point in life. One of the first things that are taught when beginning a customer service job...Read More

2 Answers

799 views

In which ways should you respond to the customer?

Wbsi
Answered: Jul 27, 2024

Tell her the reasons why your office needs the information.

2 Answers

717 views

How do you deal with the situation?

Wbsi
Answered: Jul 27, 2024

I try to do my best to "pull it off".

1 Answer

698 views

What should you do when a misunderstanding happens with a customer?

John Adney
Answered: Nov 21, 2017

Apologize for the error even though it is not your fault

2 Answers

638 views

What can be done if a trend analysis of incident data indicates that over 30% of incidents regularly reoccur in a company?

Cypreou
Answered: Jul 27, 2024

Implementation of the Problem Management process

1 Answer

600 views

Why is it important to make eye contact with a customer?

John Smith
Answered: Jul 27, 2024

Eye contact reassures customers that your attention is focused on them

1 Answer

494 views

What do you understand by the term internal and external customer?

John Adney
Answered: Oct 06, 2017

Are the people who buy your company s products or services; are the people who work within your company.

2 Answers

460 views

What is the legal definition of a customer?

Wyatt Williams
Answered: Jul 27, 2024

Tell her the reasons why your office needs the information.

1 Answer

400 views

How should you converse with clients that don't speak English well?

D.Anthonyda
Answered: Feb 06, 2018

The best way to converse with clients who do not speak English well, is to adjust your speech level to theirs. This is something that could be termed as an efficient way of communication. There...Read More

2 Answers

390 views

How to automate an existing expense reporting process?

Rsilva
Answered: Jul 27, 2024

The organization has identified business objectives for the new expense reporting application that will be used to measure the effectiveness of the application. Subject matter experts and key...Read More

1 Answer

277 views

Customer Service Questions and Answers (Q&A)

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