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ITIL Questions and Answers (Q&A)

What is the best description of an Operational Level Agreement (OLA)?
Ritesh
Answered: Apr 26, 2024
An agreement between the service provider and another part of the same organization

1 Answer

553 views
How would you define a technical problem?
E. Austin
Answered: Nov 27, 2018
The cause of one or more incidents is correct because it best describes a problem.
A problem as defined by ITIL is the unknown underlying cause of one or more incidents. A known error for...Read More

2 Answers

551 views
Where are activities documented with the aim of improving an IT service?
TBFTesting
Answered: Apr 26, 2024
Service Improvement Program (SIP)

1 Answer

543 views
Which process is responsible for low risk, frequently occurring, low cost changes?
F. Ray, Student
Answered: Sep 11, 2018
Request fulfillment is responsible for low risk, frequently occurring, low-cost changes. To reflect the latest guidance request fulfillment now consists of five subprocesses, to provide a...Read More

2 Answers

536 views
Which activities is part of the Service Level Management (SLM) process?
John Smith
Answered: Apr 26, 2024
Discussing service achievements with customers

1 Answer

532 views
Can you write down some of the service operation processes in an IT company?
O. Miller, Content Optimization Executive
Answered: Feb 07, 2019
Event management and Request fulfillment. Event management is one of the main activates of It operations, it is the process that monitors all event that occur through IT infras...Read More

3 Answers

525 views
Which areas of Service Management can benefit from automation? A. Design and Modeling B. Reporting C. Pattern Recognition and Analysis D. Detection and MonitoringThis...
Ken Wilson, Marketing Analyst
Answered: Mar 28, 2019
The correct answer to this question is All of the Above. The areas of Service Management that can benefit from automation are design and modeling, reporting, pattern recognition and analysis, and...Read More

2 Answers

521 views
What does the Service V model represent?
Christian Jackson, Content Developer
Answered: Oct 10, 2018
A service V-model is called that because of the way it is shaped in graphic organizer when all of the information is placed in it. It shows the lifecycle or all of the components in the order in...Read More

3 Answers

513 views
Where should details of a Workaround always be documented?
Ken Wilson, Marketing Analyst
Answered: Mar 28, 2019
The correct answer to this question is The Problem Record. Details of a Workaround always be documented in the Problem Record. A 'Problem' is defined as the cause of one or more incidents, and...Read More

2 Answers

511 views
What is the roles of responsible for identifying opportunities for improvement?
Wyatt Williams
Answered: Apr 26, 2024
C) All of the above

1 Answer

505 views
What are the objective of Service Operation?
TBFTesting
Answered: Apr 26, 2024
To deliver and support IT services To manage the technology used to deliver services To monitor the performance of technology and...Read More

1 Answer

495 views
Which of the following is release and deployment management responsible for?
TBFTesting
Answered: Apr 26, 2024
Ensuring that release packages are tested

1 Answer

495 views
What are the 5 stages of ITIL?
John Smith
Answered: Apr 26, 2024
C) Defining the Operational Level Agreements for the technical teams

1 Answer

489 views
What are the disadvantages of using public frameworks and standards?
L. Sevigny, Doctor
Answered: Dec 05, 2018
The only one of these that is not a benefit of the public frameworks system is that they are free so that they can be implemented quickly. Often, a public framework can cost a big sum. For...Read More

3 Answers

484 views
How would you describe the aims of Release and Deployment Management?
Carice Snow, Motivator
Answered: Nov 11, 2018
The Release and Deployment Management refers to the entire procedure involved with a software program being released to the public to buy. This procedure includes the management of it as well as...Read More

3 Answers

477 views

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