156 Best ITIL Questions and Answers (Q&A) - ProProfs Discuss

A. Cook, English Professor
Answered: Mar 27, 2019

The correct answer to this question is 2. Only the second phrase is correct, "All phases of the lifecycle are concerned with the value of IT services." Therefore, answer D can be ruled out. The...Read More

2 Answers

733 views

What is supplier managment in Information Technology Infrastructure Library(ITIL)?

John Adney
Answered: Sep 27, 2017

Supplier Management negotiates with external agreements ONLY (not internal) to support the delivery of services.

So the Correct answer is INCORRECT!

2 Answers

721 views

How would you describe the goal of Information Security Management Process?

TBFTesting
Answered: Apr 23, 2024

To align IT security with business security and ensure that information security is effectively managed in all service and Service Management activities’.

1 Answer

713 views

What is the BEST description of a Major Incident?

Ritesh
Answered: Apr 23, 2024

An Incident which has a high priority or high impact on the business

1 Answer

703 views

What are the examples of service request?

Rio.rohit
Answered: Apr 23, 2024

A Manager submits a request for a new employee to be given access to an application A user logs onto an internal website to download a licensed copy of the software from a list of approved...Read More

1 Answer

703 views

Which ITIL process manager requires a report specifying the duration of an interruption of a Configuration Item?

E. Austin
Answered: Mar 27, 2019

The Availability Manager process manager requires a report specifying the duration of an interruption of a Configuration Item. The Availability Manager is a role responsible for day-to-day...Read More

2 Answers

702 views

What aspects would you not expect to see in a Service Level report designed for the customer?

TBFTesting
Answered: Apr 23, 2024

The average utilization level of the Service Desk

1 Answer

698 views

Which ITIL process is responsible for analyzing risks and counter measures?

TBFTesting
Answered: Apr 23, 2024

IT Service Continuity Management

1 Answer

697 views

How would you describe the relationship in Service Asset and Configuration Management?

C. Marcus, Content Developer
Answered: Aug 29, 2018

In the Configuration management, there are things called configuration items. These configuration items are maintained in the configuration model and are identified using the configuration...Read More

2 Answers

694 views

What are the 4 functions of ITIL's?

W. Pratt, Marketing Analyst
Answered: Feb 26, 2019

The correct answer to this question is B. It is likely that a service desk will be responsible for logging details of incidents and service requests, providing first-line investigation and...Read More

2 Answers

693 views

How would you describe a Local Service Desk structure?

TBFTesting
Answered: Apr 23, 2024

A Service Desk that is situated in the same location as the users it serves

1 Answer

690 views

What is the purpose of the Request Fulfillment Process?

TBFTesting
Answered: Apr 23, 2024

Dealing with Service Requests from the users

1 Answer

683 views

How would you describe the purpose of Event Management?

L. Hawkes, Teacher
Answered: Sep 25, 2018

Event management is a critical branch that takes into account the different possibilities as well as their solutions. The exact purpose of event management is to detect all the possible events,...Read More

2 Answers

670 views

What are the steps to become a network administrator?

N. Kingsley, Writer
Answered: Feb 21, 2019

The answer to this is letter B. At first glance, it seems that all of the listed things are the roles of the design manager but this is not the case at all. The design manager is simply in charge...Read More

2 Answers

654 views

What are the 4 functions of ITIL?

TBFTesting
Answered: Apr 23, 2024

1, 2 and 3 only

1 Answer

652 views

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