156 Best ITIL Questions and Answers (Q&A) - ProProfs Discuss

What are the disadvantages of organizing Continual Service Improvement (CSI) using the RACI model?

TBFTesting
Answered: Apr 26, 2024

Provides a clear focus for matching the CSI processes to financial planning

1 Answer

638 views

What is the most appropriate approach to carrying out Service Operations?

TBFTesting
Answered: Apr 26, 2024

Service Operations should maintain a balance between an internal IT view and an external business view

1 Answer

631 views

How would you define of the Four P's of Service Design?

M. Kennedy, Web Content Writer
Answered: Jun 28, 2018

The 4 Ps of service design actually refers to this 4 Ps: People, Products, Partners, and Processes. All of these are supposed to help create the type of strategy that will be done in order to...Read More

2 Answers

629 views

What is the best description of a Service-based Service Level Agreement (SLA)?

Ritesh
Answered: Apr 26, 2024

An agreement that covers one service for all users of that service

1 Answer

614 views

What do you mean by the term event?

TBFTesting
Answered: Apr 26, 2024

All of the above

1 Answer

614 views

What is the job of Service Owner?

Ritesh
Answered: Apr 26, 2024

Is responsible for contributing to continual improvement affecting the service they own Is a primary stakeholder in all of the underlying IT processes which support the service they own Is...Read More

1 Answer

611 views

What is a service pipeline?

Rita K Stoner
Answered: Oct 05, 2020

Service Pipeline is the concept that defines the variety of services that are currently under development in the service portfolio. The pipeline is a good indicator of the overall health...Read More

2 Answers

602 views

Which is the first activity of the continual service improvement (CSI) approach?

TBFTesting
Answered: Apr 26, 2024

Understand the business vision and objectives

1 Answer

601 views

How do you best describe a service level package?

L.Steven
Answered: Jan 07, 2018

A service level package can be best described as a definite level of utility and warranty associated with a core service package. A service level package basically describes the services in a...Read More

2 Answers

597 views

When analyzing an outcome for creation of value for customers, what attributes of the service should be considered?

John Smith
Answered: Apr 26, 2024

Business Objectives, IT objectives, Process metrics

1 Answer

595 views

What are the three levels of a multi-level Service Level Agreement (SLA)?

N. Kingsley, Writer
Answered: Sep 25, 2018

The multi-level service level agreement is a document stating the expected level off service between the service provider and the client that both agree upon. It is basically the expected level...Read More

2 Answers

585 views

What is the aim of the Change Management process?

Huf_
Answered: Apr 26, 2024

Overall business risk is optimized. Standardized methods and procedures are used for efficient and prompt handling of all Changes. All changes to Service Assets and Configuration Items (CIS) are...Read More

1 Answer

585 views

Which Service Lifecycle has an objective of Setting policies and objectives?

Chris Kenway, Content Writer
Answered: Oct 10, 2018

When you buy a product, it was not created instantly and placed on the shelf. Just like a human being, a product also is considered to have a life. It is born or created with the materials from...Read More

2 Answers

580 views

Why is ITIL important?

TBFTesting
Answered: Apr 26, 2024

1, 2 and 3 only

1 Answer

567 views

What is access management?

TBFTesting
Answered: Apr 26, 2024

Access Management is sometimes referred to as Rights Management or Identity Management.

1 Answer

566 views

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