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ITIL Questions and Answers (Q&A)

K. Myers, Blogger
Answered: Mar 18, 2020
A is the answer to this question. They are driven by the business activity that can be provided by companies. There are a lot of companies right now that want to make sure that they will provide...Read More

4 Answers

2337 views
K. Myers, Blogger
Answered: Nov 11, 2018
ITIL is the abbreviation for Information Technology Infrastructure Library. It focuses on managing informational technology. ITIL helps businesses because they take what they have and modify it...Read More

3 Answers

1562 views
M. Parker, Internet Researcher
Answered: Oct 04, 2018
It makes sure that it will provide the level of services that customers' deserve. This can also be used in managing the applications that are connected to it. This will make sure that the...Read More

6 Answers

1223 views
K. Myers, Blogger
Answered: Nov 11, 2018
Continual Service Improvement is otherwise known as CSI. The main function of CSI is to look back at the processes and events that were done that were successful and those that were failure in...Read More

3 Answers

1166 views
G.Kenneth
Answered: Jan 24, 2018
A service catalogue manager is responsible for making sure that all of the services and products for the operation of the system is created and updated when needed. It also has correct data on...Read More

3 Answers

1087 views
J. Shatner, Content writer
Answered: Jul 19, 2018
There are several purposes of a Service Transition. These purposes include: ensuring that a service can be managed, operated, and supported; providing quality knowledge of Change, Release and...Read More

3 Answers

1064 views
Ken Wilson, Marketing Analyst
Answered: Mar 07, 2019
The answer to the question above is option D
The characteristics of a process must be measurable, deliver specific results, respond to specific events, and have customers or...Read More

2 Answers

951 views
TBFTesting
Answered: Sep 30, 2020
Requirements, Selection Criteria, Evaluate Product, Select Product

1 Answer

905 views
G. Woods, College student
Answered: Sep 24, 2020
The appropriate response to this question Is Yes. It has been considered a valid approach each time you raise a known error once the diagnosis of a problem is complete, but before a workaround...Read More

5 Answers

868 views
G.Kenneth
Answered: Jan 24, 2018
Release and deployment management includes release deployment which its objective is to let go of the release components. They are to let go into the live production environment. The release...Read More

2 Answers

850 views
M. Jabrowsky, Bank Manager
Answered: Sep 03, 2020
Key objectives of service operation are to combine and perform the actions and processes required to provide and oversee services at agreed levels to business users and customers. • Se...Read More

6 Answers

814 views
TBFTesting
Answered: Sep 30, 2020
Identification, logging, categorization, prioritization, initial diagnosis, escalation, investigation and diagnosis, resolution and recovery, closure

1 Answer

765 views
When you understand what Service Level Management really entails, one of the best metrics for measuring its effectiveness is the customer satisfaction score. The various activities of the Service...Read More

4 Answers

690 views
H.Jennifer
Answered: Apr 23, 2018
Every process must have the characteristics that are mentioned in the option C, which are 1, 3, 4 and 5 only. This is a vital concept in the domain of ITIL. ITIL refers to Information Technology...Read More

3 Answers

653 views

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