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ITIL Questions and Answers (Q&A)

What does the term IT operations control refer to?
TBFTesting
Answered: Apr 18, 2024
Overseeing the execution and monitoring of operational activities and events

1 Answer

423 views
What is the main objective of availability management?
J. Emmerich, Web Content Writer
Answered: Aug 22, 2018
Availability management allows you to oversee IT operational events. You can see them being executed and monitor them closely. Any activities that are performed can be evaluated precisely to...Read More

2 Answers

421 views
What is the goal of Service Asset and Configuration Management?
Jbyague
Answered: Apr 18, 2024
B) Provide a logical model of the IT infrastructure, correlating IT services and different IT components needed to deliver the services

1 Answer

421 views
What are the three types of metrics that an organization should collect to support Continual Service Improvement (CSI)?
TBFTesting
Answered: Apr 18, 2024
Technology, Process and Services

1 Answer

419 views
What is likely to happen to support costs if an organization is able to become more proactive in its ITSM processes?
Jbyague
Answered: Apr 18, 2024

They are likely to gradually reduce.

1 Answer

419 views
What is the correct order of the first four activities in the 7 Step Improvement Process in Information Technology service management?
John Smith
Answered: Apr 18, 2024
A) Define what you should measure, define what you can measure, gather data and process data

1 Answer

410 views
What are Request Models used for?
Ritesh
Answered: Apr 18, 2024
Defining how frequently received user requests should be handled

1 Answer

410 views
What is a request to replace something within the IT infrastructure called?
T. Moore, Writer
Answered: Mar 27, 2019
A request to replace something within the IT infrastructure is called Request for Change. A Request for Change (RFL) is a formal request to implement a change, and is the first step taken before...Read More

2 Answers

407 views
Which of the following do Service Metrics measure?
N. Kingsley, Writer
Answered: Sep 25, 2018
Service metrics are ways to track customer service in different businesses. It is also used to evaluate business performance. Here are 7 main customer service metrics. These basic metrics are set...Read More

2 Answers

404 views
What is the activity of the Service Asset and Configuration Management process?
E. Good
Answered: Jan 02, 2019
We are talking about best practices in the IT industry. The activity service assets that form part of the necessary activities of a company include Asset utilization is a ratio for determining...Read More

2 Answers

403 views
What is the main reason for establishing a baseline?
TBFTesting
Answered: Apr 18, 2024
For later comparison

1 Answer

401 views
Which of the following is not a characteristic of a process?
TBFTesting
Answered: Apr 18, 2024
A method of structuring an organization

1 Answer

401 views
What are the individual aspects of Service Design?
Ritesh
Answered: Apr 18, 2024
The design of the Service Portfolio, including the Service Catalogue The design of new or changed services The design of the technology architecture and management...Read More

1 Answer

399 views
What is the best definition of an event?
John Smith
Answered: Apr 18, 2024
B) An occurrence that is significant for the management of the IT infrastructure or delivery of services

1 Answer

395 views
What are the steps in the Continual Service Improvement (CSI) model?
R. Barnes, Professional Gamer
Answered: May 17, 2019
The Continual Service Improvement model is a way of providing ways for improvement. Metrics drive this. Usually, the continual service improvement model is used in IT organizations. There are...Read More

1 Answer

394 views

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