Customers are important to businesses because they are what keeps the business afloat and profitable. This is why it is important that every business knows the needs of its customers. There are five needs that every customer has. The first is the price. This ensures that they are getting a product that is worth their money and is within their budget.
Next is quality. It is ensuring the product has high quality and is worth their money. Then, there is action, which ensures the business is there for whatever the customer may need. Fourth is appreciation, in which the customer wants to feel appreciated by the business. Lastly is service, which the customer should get a high level of service from the business.
There are many reasons why there are some customers that would choose some companies over the others that may also offer the same things. For example, why would people choose one specific company from the other when nothing sets them apart. The first need is service. Customers would like to feel that they are getting impeccable service from the company.
Price is the second need. The price has to be just right for what is being offered to the customer. If customers feel that they cannot afford it, they may look elsewhere. Quality is another thing that should be considered. People are more likely to check how long the products will last or if the product would truly be worth it. Action is the fourth thing that customers need.
When they have complaints, they want immediate action so that their issues can be resolved. Appreciation is the last thing that customers need. When they make an effort to support the company, they would like to sense that they are appreciated for it.
E. Barnes, Professional Gamer, Professional Gamer, Washington
Answered Sep 18, 2020
There are different needs that customers would like to experience with different businesses. The first one is the price. People would only like to get products that are priced reasonably. The second thing that people need is a warranty. If people do not like the product, they would like to get the opportunity to return the product.
It will give them a sense of security. Another thing that they need is reliability. They want to have products that are reliable and will do exactly what they are supposed to do. The fourth one is efficiency. How efficient is the product going to be? The more efficient the product is, the better. The fifth one is convenience. They would like to get products from a company that is readily available.
The correct answers to this question are Action, Appreciation, Price, Service, and Quality. These are the five needs that every customer needs. Appreciation helps customers feel appreciated. They will feel like a priority to the customer, and companies are more likely to retain customers who feel this way. Action is what is taken when customers have a problem.
The company will give the customer a resolution when there is an issue. Services are what attract the customer to the company. It is what they need. Quality is another factor that retains the customer because the service that is provided is good and durable. Lastly, price is important because the company will want to provide the customer with the best price possible.
Do you realize that there are different needs that are available to your customers? You want to make sure that you will provide them with what they need, or they may end up supporting your competition more. You need to show them empathy, especially when there are some items that they want to get but can’t. Another thing that customers need is warmth. They would like to interact with customer service representatives more when the sales reps are warm and welcoming. Fairness is another need. They should not feel that one customer is being preferred over the other. Options and alternatives will also be important. Customers want to feel that there are different options that are available for them to choose from. Lastly, customers will always need information—the more information that you can provide for them, the better.
Customers will always have different needs that have to be satisfied so that they will be happy with the company or the business that will provide the services or items that they need. One of the most basic needs is friendliness.
Customers would like to be treated with a smile and friendliness so that they will truly feel that they would like to interact with the representatives. Another need is understanding. They would like the representative to understand what they are searching for so that their needs will be met.
Fairness is another important need that would need to be met so that they will continue patronizing one brand over the other. Price is also another need especially for those who are following a certain budget. Lastly, customers would need options. They do not like to be in a situation wherein they would only purchase a certain item because this is the only one available.
The five needs of customers are: Action, Appreciation, Price, Service and Quality.
Price: customers are always on the look out for the best price that match their needs.
Quality: customers need good and durable products. In most cases, customers won't question the price of the manufacturer provide high quality products.
Service: customers need good services when purchasing a product.
Action : customers will need action to be taken when they have a problem. Companies have to carry out services that will meet the customer's need for actions. Customers want to know that there is somebody ready to serve them.
Appreciation: customers want to know that they are appreciated. To built a long lasting relationship with customers, they have to be appreciated. Companies with good customer service retain most customers.