What should you do in the following case? - ProProfs Discuss
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What should you do in the following case?

As an administrative assistant, you have been training Mrs. W., who is not directly under your supervision. She has not appeared to be particularly competent during the month she has been in her position. You are explaining application procedures to a client when Mrs. W. interrupts to ask you a question. You tell her you are busy with a client and will come to her office when you are through. In a low voice, she begins to call you names and say bad things about the department. There are several clients in the office in addition to the one you are working with. The supervisor doesn't appear to be around.

Asked by Wbsi, Last updated: Sep 20, 2022

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3 Answers

wbsi

wbsi

wbsi
Wbsi

Answered Sep 22, 2018

Ask another employee to help the client while you escort Mrs. W. to a room away from the public area.
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Chisom Ogbonna

Chisom Ogbonna

Chisom Ogbonna
Chisom Ogbonna

Answered Mar 12, 2021

Ask a colleague to attend to the other client while I handle the issue with Mrs W.

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nn.fuuast

nn.fuuast

nn.fuuast
Nn.fuuast

Answered Jul 16, 2020

Ask another employee to help the client while you escort Mrs. W. to a room away from the public area

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