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What should a company do to be considered service-oriented?



A. It must mention customer service in its mission statement.
B. At least 18.3% of its employees must work in the customer service department
C. Its managers must at one time have been CSRs
D. Customer service must be addressed by all departments

This question is part of Customer Service Skill Test - 1
Asked by Luella Gardiner, Last updated: Sep 19, 2020

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3 Answers

h.Jennifer

h.Jennifer

h.Jennifer
H.Jennifer

Answered Apr 23, 2018

Being "customer service oriented" is targeted at one thing: helping individuals. As simple as it sounds, this ethos is the way to influencing it to fill in as an association.

Truly, there are a considerable measure of abilities you have to help customers adequately, yet there's a more profound standpoint that advises the everyday activities of customer service all-stars.

The center attributes that influence an organization customer to service oriented signify the capacity to satisfy a definitive reason for helping individuals, paying little heed to challenges en route.

Work on saying this expression so anyone can hear: It's not about the item. Associations that exceed expectations in customer service see their activity as helping customers, not offering or overhauling an item. Rather, the item is the vehicle for having the greatest effect on individuals in a particular industry.

At the point when customer service groups comprehend that their activities are integral to the motivation behind an organization, they're significantly more liable to discover importance in their work and go well beyond consistently.

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John Adney

John Adney

John Adney
John Adney

Answered May 20, 2017

D. Customer service must be addressed by all departments (internal and external customers must be catered)
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John Smith

John Smith

John Smith
John Smith

Answered Dec 20, 2016

Customer service must be addressed by all departments
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