Can you show me the problem-2. has any new software been installed recently-3. have any other changes been made to the computer recently.-a, c, e, ask the user to show you exactly where and when they experience the problem.new software can mean incompatibility problems with existing problems. this is especially true for windows programs. a new windows program can overwrite a required dll file with a newer version of the same name, which an older program may not find useful.if changes were made to the computer, ask if they can rememer approximatly when the change was made. then ask them approximatly when the problem started. if the two dates seem related, theres a good chance that the problem is related to the change.