What is the most professional way to handle the situation? - ProProfs Discuss
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What is the most professional way to handle the situation?

While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You are not currently expecting any important work-related phone calls.

Asked by Fleming, Last updated: Sep 23, 2021

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1 Answer

John Smith

John Smith

John Smith
John Smith

Answered Sep 08, 2016

Immediately forward the call to voicemail. The best thing to do in this situation is immediately forward the call to voicemail. Unless you are waiting for an important work-related call, most calls can wait until you are done with the customer.

Just letting the phone continue ringing is distracting. quickly answering the phone saying, I am busy right now, I willcall you right back is sometimes appropriate, but it distracts from the conversation with your customer and should be avoided if possible.

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