Document the solution-once you have resolved a problem, you must document the solution. this will help you resolve similar problems in the future.incorrect answers:a: the first step in troubleshooting is to identify the problem by estabishing the symptoms. this can be done by asking some questions to begin to clarify exactly what is happening.b: implementing a solution follows after selecting the most probable cause. once a solution is implemented, you have to test it to ensure the solution is successful. we can assume that implementation and testing has been completed as the question states that the solution is successful.d: testing a solution follows after implementing the solution. once a solution is implemented, you have to test it to ensure the solution is successful. we can assume that testing has been completed as the question states that the solution is successful.references:david groth and toby skandier, network+ study guide (4th edition), sybex, alameda ca, 2005, pp. 415-420.
