Which statement is correct?

The correct answer to this question is 2. Only the second phrase is correct, "All phases of the lifecycle are concerned with the value of IT services." Therefore, answer D can be ruled out. The first phrase, "The only phase of the Service Management Lifecycle where value can be measured is Operation" is incorrect.

Therefore, answers A and C can be ruled out. In the realm of information technology (IT), every part of the process and every stage of the lifecycle of a business and product rely on IT services with good value. These services must provide the necessary benefits at a reasonable cost.