Which steps should the nurse-manager take as part of a continuous quality-improvement process? The nurse-manager of an outpatient facility isn't satisfied with discharge planning policies and procedures. Knowing other managers at similar facilities regarded as the "best" in the country.
A. Contact the nurse-managers at the best facilities and compare their discharge planning policies and procedures with those of her facility. B. Ask her staff nurses to investigate discharge policies and procedures at other outpatient facilities and recommend changes. C. Ask the nurse-managers at the best facilities for their policies and procedures so she can adopt them. D. Ask the staff nurses to form a task force to review and revise discharge policies and procedures.
Contact the nurse-managers at the best facilities and compare their discharge planning policies and procedures with those of her facility.-rationale: benchmarking is a good approach for the nurse-manager to take. benchmarking is the process of comparing an organizations delivery of client care practices in one organization to those in the best health care organizations. because the nurse-manager already has contacts at the best facilities, shes the most appropriate person to obtain the necessary information. the nurse-manager, however, shouldnt automatically change her policies and procedures to match those of the best facilities. instead, she should evaluate the policies to determine which ones might be implemented at her facility. then she and her staff should make appropriate recommendations for change. asking her staff to form a task force is a good idea, but benchmarking saves time and effort and enables the nurse-manager to obtain information from excellent resources.client needs category: safe, effective care environmentclient needs subcategory: management of carecognitive level: applicationreference: taylor, c., et al. fundamentals of nursing: the art and science of nursing care, 6th ed. philadelphia: lippincott williams & wilkins, 2008, p. 345.