Which solution should a consultant design to meet this requirement? Customers can contact universal appliances to report problems with their appliances within 30days of delivery. Support agents need quick-view-only access to an external database that stores over 100000 known product bugs logged by the product engineers.
A. Create a custom product bug object and import the data into Salesforce B. Reference the product bug data in Salesforce via Lightning Connect. C. Use SOAP API to integrate the external database with salesforce. D. Use Bulk API to load the product bug data into Salesforce.
The correct answer to this question is both B and C. Salesforce is a customer relationship management (CRM) platform that is cloud based. There are applications for sales, service, and marketing. CRM platforms are used to obtain a better relationship with customers because they get a better understanding of what their customers need and how to solve their problems by managing their customers' information and interactions.
Within 30 days of the delivery of the appliance, a consultant can reference the product bug data in Salesforce via Lightning Connect, or they can use SOAP API to integrate the external database with Salesforce.