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What are the factors to consider while choosing best CRM software for small business?

Asked by Mouna Challa, Last updated: May 16, 2021

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Jeff Kates

Jeff Kates

A technical writer whose majors are in the field of high-end technologies. I used to write about the changing landscape of business technologies and u

Jeff Kates
Jeff Kates, Manager, Masters', New York

Answered Nov 03, 2020

Choosing CRM software requires small businesses to take into consideration certain factors that could help serve the purpose of customer relationship management in an efficient manner. These involve a list of steps that businesses could take in order to choose the appropriate CRM for your small business. These steps include;

  • Identify the business objectives and goals
  • Know what CRM brings for your business
  • Prioritize your requirements
  • Identify the customization and integration options
  • Don't forget the user experience aspect
  • Get investment and pricing levels for CRM

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