Visitor tracking - Track behavior through pages browsed & time spent
Automatic greetings - Set up automated greetings based on visitor behavior
Automatic chat routing - Route visitors to the correct department
Multiple languages - Provide chat support in 70+ languages
Customize chat window - Customize the colors of your chat window
Besides this, the live chat tool also helps you create your own support bundle even in its forever free plan. You can connect the native apps such as ProProfs Knowledge Base, ProProfs Help Desk and ProProfs Survey Maker to help your customers get the right support at the right time.
Besides the free plan, ProProfs Chat has two other plans - essentials and premium that you can check out here.