A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.
Answered Jun 22, 2020
It may sound outright biased, but for me ProProfs Chatworked out to be the best.
After my personal experience with Intercom, I realized my small business definitely needed a feature-rich live chat tool but something that’s affordable.
That’s when I saw ProProfs Live Chat as a potential customer support tool for my business.
It meets all my needs and at the same time saves me more on the support process
And it’s not just pricing but also the features that compelled me to go ahead with the use of ProProfs Chat on my website.
Once I started using ProProfs, I realized that a lot of features were new to me since I didn’t come across them when I used Intercom.
These features included:
Automatic Chat Routing
Separate Chat Window
Embed Chat in Email Signatures
An Entire Ticketing System - Chat Tickets, Ticket Tags, Ticket Reports, Ticket Status
Smart APIs - Pre-Chat API, Offline Messages API, Auto-Save Transcripts
Native Knowledge Base Integration Option
And a lot more! You can check out what all features are missing in Intercom and can be found easily in ProProfs Chat via this intercom alternative page.
I hope this helps you arrive at the right decision!
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