I have two prominent reasons for supporting ProProfs Chat and nominating it as an alternative to Drift.
A lot gets decided due to the price of a product or service. If anything, it turns out to be the deciding factor for a lot of businesses.
Drift’s initial package itself starts at $50/month. However, the situation is a lot different when it comes to ProProfs Chat. Not only does ProProfs Chatoffer a forever free plan with a lot of features to explore and use, but also comes with Essentials package that starts at $15/user/month.
That’s quite a beneficial deal for your business and the best way to reduce support cost effectively.
While that’s my take on the pricing aspect, the features too end up surprising me a lot when I see ProProfs Chat as a support tool.
You can come across features like:
Escalations & transfer
Automatic chat routing
Audit & Admin Controls
If that list seems too short for your needs, then do visit its feature page to see what you’ll get once you sign up for the product.
You can sign up for the product for free to see all the premium features in action and decide for yourself if my recommendation is worth your investment or not.