Documentation tools are mainly used to create online documentation for various purposes, such as internal employee training, providing self-service to customers, documenting product details, and much more.
They can be used to create documentation for both internal and external use. While every tool is unique in its own way, there are certain key features that are indispensable. Some of these are:
An online editor that works like MS Word
Templates to give you a jumpstart for creating a document
Tooltips, lightboxes, and popups to decode jargon and provide additional help
Setting roles and defining permissions of users
Setting conditions to hide or display content
Single Sign-On to authenticate users
Multiple language support to cater to a diverse audience
Multiple device and browser support
Revision history and version control
Vault that helps in recovering deleted content
Branding and customization options
Setting workflow rules and many more.
These are some of the key features that the best online documentation tools must have. They assist you in writing, editing, customizing, and finally publishing a document with the utmost ease.