What is the best live chat software? - ProProfs Discuss
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What is the best live chat software?

Asked by Mike John, Last updated: May 18, 2024

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Jason Grills

Jason Grills

A technical writer currently associated with ProProfs. I like writing about emerging customer support products, trends in customer support.

Jason Grills
Jason Grills, Technical Writer, Masters in Literature, Los Angeles, California

Answered Nov 21, 2019

Hey All!

Are looking for the best live chat software for your website?

I would recommend to give ProProfs Chat a try.

It is seen to be one of the best live chat software solutions in the market. And, it is not a claim, but something that even SaaS review sites like CompareCamp agree too. CompareCamp gave special recognition to ProProfs Live Chat by awarding it for the Great User Experience and the Rising Star of 2019.

Well, this live chat software comes with an amazing set of features that prompts people to see it as one of the best options available in the market.

Let’s take a cursory glance at them below.

  • Forever free plan

Although it is not a feature, definitely one of the contributing factors that make ProProfs Live Chat a lucrative option for startups. There are no charges, absolutely free. That means it offers a perfect opportunity for startup business owners to kickstart their customer support process without a glitch.

  • Announcements

It is one of the unique features that ProProfs Chat offers to its customers. This feature allows its users to announce upcoming sales, discounts, product updates, and more.

  • Chat Greetings

One of the best ways to be proactive is to reach out to your customers before they come up to you for help. And a feature like Chat Greetings allows you to do the same. You can send in personalized messages to your visitors at strategic moments to convert them into customers. What’s more, their placement at pivotal pages can help you to boost conversion.

  • Chat Routing

Route your visitors to the right department or operator both manually and automatically with this feature. It will help you reduce the resolution time and help customers interact with operators who can understand their problems without being elaborated much.

  • Canned Responses

Manage multiple visitor queries at the same time with the use of canned responses. You can make sure that constant engagement takes place.

Besides these, you can also get access to features like:

  • 50+ Integrations

  • 100+ Settings Options

  • File Sharing

  • Visitor Tracking

  • Ticketing

  • File Transfer

  • Live Chat Customization

  • Chat Supervision

  • White Label

  • Call Back

  • Mobile App Support

  • Enterprise Reporting

In case you’d like to take a look at the complete set of features, visit the pricing page.

I hope this helps you!

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