Answered Nov 28, 2019
When you are trying to choose the best online questionnaire software, you will come across a large number of options. However, not all of them will suit your needs.
To find the one that will be suitable for you, there are a few questions that need to be answered before you start searching for the best online questionnaire software.
Why we are getting responses from the customers?
What the customer could expect in their survey experience?
What could be my customer's preference- website, app, email?
What kind of response would be most useful for the company's customer service and sales team?
Based on the answer to these questions you’ll be able to understand what you need in a survey software to improve the customer experience.
Here is a list of the most essential features an online questionnaire software must have to understand your audience.
Help you create the simple questionnaires as polls, popups, sidebar and in-app, to gauge customer satisfaction.
Ready to use questions and templates to create beautiful questionnaires from scratch.
Ability to brand the questionnaire with colors and logo.
Easy to understand dashboard reporting for intelligent evaluation of responses.
Quick sharing of questionnaires on social media, via the link or embed on the website.
Real-time data collection and access to insightful reports and analytics to review customer’s responses.
Easy integration of the questionnaire software with the CRM
Help in controlling the privacy of the questionnaire by setting them as public or private.
If you do want to undergo the process of software searching, you can use ProProfs online questionnaire software, which has all the features discussed above.
To know more about this tool, visit the link.
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