NPS is a highly valuable metric used by businesses to gauge the likelihood of if someone will recommend their company to their friends, colleagues or family, on a scale of 0-10. It helps you benchmark against competition and increase customer’s retention rate.
Offering a convenient way to measure your customer’s loyalty, ProProfs is the best NPS survey software available in the market today. It gives you the opportunity to individually track detractors, passives and promoters to revamp your marketing efforts. Using this tool, you can easily create NPS surveys for customer support, employee satisfaction, post-sales and much more.
Here is a list of the main features of this NPS survey tool:
Successful measurement of customer loyalty and growth.
Separate data on promoters, detractors and passives.
NPS survey results tracking through insightful reports
Customization and branding of NPS surveys
Survey sharing on multiple channels
With this tool, NPS survey results are provided in the form of organized daily, weekly and monthly reports. The data is presented in the form of graphs and charts.
You can make the NPS survey attractive to your customers by branding and customizing the survey to match your company’s image and style. To get feedback from a maximum number of customers by sharing the NPS survey on multiple channels.
The NPS survey software prevents you from over-touching your customers. By survey throttling, you can build protections for over surveying and maximize response rates. Set the start and expiration date for an NPS survey for quick tracking.
After the user has given his score on the 0-10 scale, you can follow up this rating with an open-ended question to encourage them to tell more about their experience in their own words and share their feedback.