How to select help desk software? - ProProfs Discuss
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How to select help desk software?

Asked by Jared, Last updated: Jun 24, 2021

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1 Answer

G. Jabez

G. Jabez

G. Jabez
G. Jabez

Answered Dec 04, 2019

The best way to choose a help desk software is by doing the needed research. You need to research on three aspects:

  1. Price
  2. Features
  3. Compatibility

These three things are really important to research about when selecting the best help desk software for your business.

The best way to choose a help desk software is by doing the needed research. You need to research

When looking for a help desk software, make sure you search for the following features:

  1. Shared Inbox
  2. Canned responses
  3. Sub Tickets or Child Tickets
  4. Ticket Management
  5. Ticket Assignment
  6. Powerful Integrations
  7. Labels
  8. Priorities
  9. Reports & Analytics
  10. Anytime, Anywhere Access

Now, the basic reason for deploying a help desk software is to streamline the entire customer support process. So it is really important to pay heed and select a help desk software that best suits your company.

The steps for selecting the right and best help desk software for your company are:

  • Know what you need
  • Do your research
  • See what features the software has
  • Shortlist a few tools on the basis of your needs
  • Check out their pricing plans
  • Take a free-trial of maximum 3 tools
  • Choose one that best suits you and your team

This way you will be able to not only select the best tool, but also know exactly what you need to make your customer support better.

One tool that is mostly recommended is ProProfs Help Desk. It has all the features stated above and also comes with a forever free plan. To know more, click here.

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