What is shared inbox? - ProProfs Discuss
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What is shared inbox?

Asked by Jared, Last updated: Nov 12, 2020

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G. Jabez

G. Jabez

G. Jabez
G. Jabez

Answered Dec 03, 2019

A shared inbox is a collaborative inbox that teams from all departments can access to manage their emails.

A shared inbox is a collaborative inbox that teams from all departments can access to manage their

It may sound confusing, but it makes email management really simple and convenient. So, basically, you have a dashboard where you can view all emails. You can add labels or filters to see only those that are assigned to you or are sent to you. This way, every employee need not keep track of emails using their individual accounts, on different platforms.

By logging in to a software that offers shared inbox you can check all emails received on the platform. You can:

  • Check all emails on one dashboard

  • Reply to emails on the go

  • Keep track of email responses in real-time

  • Organize emails with labels

  • Let your colleagues know important information via internal notes

  • Prioritize important mails in just a click

  • Access all email documents on one platform

  • Monitor agent efficiency in handling emails

This is a really good solution to dealing with customer emails, requests, suggestions, and questions. It simplifies the entire process of customer support and makes sure that agents get back to their customers instantly.

Among the many tools available on the market, ProProfs Help Desk is one tool that offers this feature, along with many others like sub tickets, canned responses, and reporting - making customer support delightful.

Summing it up, a shared inbox:

  • Makes email management easy

  • Helps keep track of emails

  • Reduces email response time

  • Makes it easy to prioritize emails

  • Eases the process of organizing emails

Must Watch:How to Create a Shared Inbox

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