A shared inbox is a collaborative inbox that teams from all departments can access to manage their emails.
It may sound confusing, but it makes email management really simple and convenient. So, basically, you have a dashboard where you can view all emails. You can add labels or filters to see only those that are assigned to you or are sent to you. This way, every employee need not keep track of emails using their individual accounts, on different platforms.
Let your colleagues know important information via internal notes
Prioritize important mails in just a click
Access all email documents on one platform
Monitor agent efficiency in handling emails
This is a really good solution to dealing with customer emails, requests, suggestions, and questions. It simplifies the entire process of customer support and makes sure that agents get back to their customers instantly.