Which is the best live chat software for customer service? - ProProfs Discuss
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Which is the best live chat software for customer service?

Asked by Jason Grills, Last updated: Jul 27, 2021

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D. Jewel

D. Jewel

Traveler, Creative and Freestyle writer.

D. Jewel
D. Jewel, Assistant Manager, MA in English, California

Answered Nov 29, 2019

As per my experience, I’d recommend people to give ProProfs Chat a try.

Our primary reason to add this live chat software on our website was to make sure that our customers get instant answers to their questions. Plus, we wanted a software that did not exceed our budget.

And when we got to learn about ProProfs Chat, we were a little skeptical. Because even the business plan matched our existing budget, so we didn’t know if they could match our expectations in terms of features. And even when they had a list of features, we were worried about the performance.

But honestly, this customer service software helped us keep all our worries behind. Not only is the software fast, but it also meets all our feature expectations and offers more than we expected.

As they say, Delightfully Smart Tools - well this software is indeed delightful as we’ve been achieving a lot of things from its use. Our accomplishments include:

  • Improved lead generation

  • Qualified leads getting stored in our CRM

  • The ability to provide instant support to our customers

  • Improved operator performance

  • More conversions

  • The ability to identify new upsell and cross-sell opportunities for our business

  • Building trust among our customers with awesome customer service

  • Improved customer loyalty

What’s more, whenever we need assistance, ProProfs is always there to support us. What’s more, their team even customized our experience as their customers.

So, I believe it is all about keeping the customers delighted with awesome support experience for them to. And if anything, they’ve motivated us too in the right direction.

That’s why I’d recommend the tool to all those who are searching for the best live chat tool for customer service.

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