Announce upcoming deals, sales, discounts, product updates, and more with this awesome feature. You can even add a learn more button to prompt customers to know more about the update or discount available.
You can automatically or manually route incoming chats to make sure that every operator has an equal amount of support requests and avoid burnout. Plus, you can direct customers to the right department to make sure that their questions are resolved faster.
Help your operators ask for assistance during an ongoing chat and without getting up from their seats with this feature. They can start a chat in a small chat window to ask their teammates on how to resolve a particular issue faster.
Co-browse with your customers in case they are stuck with a process for far too long. The experience for customers will be like getting a virtual step-by-step guide in real-time.
You can find more than 50+ platforms to integrate your live chat plugin and convert it into a complete support suite. You have platforms like CRM, email marketing, eCommerce, help desk, knowledge base, survey maker, and others that help you deliver great support experience to customers.