What is the best live chat for WordPress? - ProProfs Discuss
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What is the best live chat for WordPress?

Asked by Jason Grills, Last updated: Jun 18, 2021

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D. Jewel

D. Jewel

Traveler, Creative and Freestyle writer.

D. Jewel
D. Jewel, Assistant Manager, MA in English, California

Answered Nov 27, 2019

Want to add a live chat plugin on your WordPress website and are searching for the best option available?

Few plugins that stand out of the crowd, some of them that deserve a mention are:

  • ProProfs Chat
  • LiveChat
  • Tidio Live Chat
  • Olark
  • Pure Chat
  • Zendesk Chat
  • Comm100
  • HappyFox Chat
  • Intercom
  • Freshchat

Check the full list of best live chat plugins for wordpress with feature and pricing comparison.

I’d say give ProProfs LiveChat WordPress Plugin a try.

Want to add a live chat plugin on your WordPress website and are searching for the best option

It is seen to be one of the best live chat plugins for WordPress website that helps a business provide instant answers to customers/visitors effectively.

What makes this live chat plugin the best option in the market is a list of features that we’ll discuss below.

Want to add a live chat plugin on your WordPress website and are searching for the best option

Announce upcoming deals, sales, discounts, product updates, and more with this awesome feature. You can even add a learn more button to prompt customers to know more about the update or discount available.

Want to add a live chat plugin on your WordPress website and are searching for the best option

Greet your customers with a personal message the moment they land on your website. This will help you increase engagement on the website and assist visitors to make an informed decision.

  • File Transfer

Share and transfer files to your customers during an ongoing chat to help them receive the needed information.

Want to add a live chat plugin on your WordPress website and are searching for the best option

You can automatically or manually route incoming chats to make sure that every operator has an equal amount of support requests and avoid burnout. Plus, you can direct customers to the right department to make sure that their questions are resolved faster.

  • Operator-to-Operator Chat

Help your operators ask for assistance during an ongoing chat and without getting up from their seats with this feature. They can start a chat in a small chat window to ask their teammates on how to resolve a particular issue faster.

  • Co-Browsing

Want to add a live chat plugin on your WordPress website and are searching for the best option

Co-browse with your customers in case they are stuck with a process for far too long. The experience for customers will be like getting a virtual step-by-step guide in real-time.

You can find more than 50+ platforms to integrate your live chat plugin and convert it into a complete support suite. You have platforms like CRM, email marketing, eCommerce, help desk, knowledge base, survey maker, and others that help you deliver great support experience to customers.

There are more than 100 customization options that help you bring a personal touch to your customer’s support journey.

Other than these, you can check out a long list of features at the pricing page here.

If you are looking for how to add Live Chat to WordPress website here is Video Link.

I hope this helps you build great customer support experience!

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