D. Jewel, Assistant Manager, MA in English, California
Answered Nov 24, 2019
It was only two years back we realized the importance of live chat software on a business website. We kick-started our eCommerce business in 2015. And, we were thrilled to get sales. But somehow things were slow. Although, we didn’t have high expectations and somewhat knew what was in the making, yet our sales started to become stagnant.
Basically, sales didn’t improve until December 2017. That’s when after consulting a marketing team we decided to opt for live chat software.
They told us that getting one for our website could help us get a competitive edge, plus we could engage actively with visitors on the website.
But we wanted to try something that allowed us to provide instant support without making a huge hole in our pockets. That’s when we arrived at ProProfs Chat.
Unlike any product, we decided to opt for its free trial version first. And, I was genuinely surprised how good their services turned out to be for our business. Once their 15-days free trial came to an end, we decided to keep working with it and opted for its business plan. With the annual plan, we successfully got a good discount, plus the features added to the package were met our expectations.
We could finally:
Initiate a proactive chat
Understand visitor intent
Capture qualified leads
Identify upsell and cross-sell opportunities
Capture customer feedback
Improve our services accordingly
Boost customer loyalty
These benefits were all a result of their awesome features that allowed us to improve our eCommerce performance. And thanks to ProProfs Chat, we finally know what our target audience wants or expects from us while approaching the website.