What is the best help desk ticketing software? - ProProfs Discuss
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What is the best help desk ticketing software?

Asked by Jared, Last updated: Jul 04, 2021

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G. Jabez

G. Jabez

G. Jabez
G. Jabez

Answered Nov 22, 2019

With so many help desk ticketing software options on the market, it gets really irritating when finalizing on one. Even if you do the needed research, there are times the software you choose is not what you wanted. For that, it is best you choose a tool that offers a free trial, so that you know what you’ll get once you deploy the tool.

One tool that offers a 15-day free trial, a forever free plan (among other options) and all features to manage and resolve customer questions is ProProfs Help Desk Software. ProProfs Help Desk has an incredibly simple UI and all the features can be implemented in just a click. IT also comes with:

  • Single Dashboard - to manage all customer questions on one platform.

  • Shared Inbox - to assign tickets to relevant teams and collaborate on them easily.

  • Canned Responses - to reach out to customers and ask them if they need any help.

  • Sub-Tasks - to split tickets into sub-tickets and assign them to the relevant department.

  • Ticket Management - to see who is working on what and how every agent is performing.

  • Ticket Assignment - to assign tickets to relevant teams and departments efficiently

  • Email Management - to manage all your customer emails and requests on one platform

  • Issue Tracking - to track all customer issues and ensure you resolve them in time

  • Live Chat Integration - to reach out to customers 24/7

  • Knowledge Base Integration - to enable customers to look for answers to thier questions themselves

  • Reports & Analytics - to monitor agent performance and improve it as per customer ratings & reviews

With all these features, you can streamline your customer questions easily on a single platform. And, with the integrations, it becomes simpler to give accurate answers to customer questions instantly.

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