What should the hotel reservationist provide the guest when - ProProfs Discuss
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What should the hotel reservationist provide the guest when processing a room reservation by telephone?

Asked by Greg.eppes, Last updated: Sep 22, 2022

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greg.eppes

greg.eppes

greg.eppes
Greg.eppes

Answered Aug 29, 2019

A. confirmation number at the end of the call.

Confirmation number at the end of the call. Confirmation numbers are codes that hotels use to validate and track guests reservations. When taking guests reservations, the hotel reservationist should provide the guest with a confirmation number near the conclusion of the call after the terms of the bookings have been set. Often, hotels will also send an e-mail to guests that contains their confirmation numbers. If guests need to make changes to their reservations, they provide their confirmation numbers to the reservationists, which help them access and change the guests information quickly. Reservationists do not provide guests with daily transaction codes, policy reference numbers, or arrival identification codes.
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