Which three metrics satisfy this requirement? A Contact Center - ProProfs Discuss
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Which three metrics satisfy this requirement? A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.



A. Net promoter score
B. Service Level Agreement
C. Customer Purchase History
D. Customer Satisfaction Survey
E. Customer Support Requests

This question is part of Service Cloud Consultant (Exam Mode)
Asked by Jakeer, Last updated: Sep 19, 2020

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2 Answers

l_georgieva

l_georgieva

l_georgieva
L_georgieva

Answered Jul 31, 2018

Net promoter score
Customer Purchase History
Customer Satisfaction Survey

We are not sure for the answer of this question. Any suggestions are welcome.####
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The Right Guy

The Right Guy

The Right Guy
The Right Guy

Answered Jul 31, 2019

Customer Purchase History

Customer Satisfaction Survey

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