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What is the most important function to be performed by IS management in such scenario? An organisation has outsourced some of its IS processes.



A. Ensuring that outsourcing charges are paid as per SLA.
B. Training to staffs of outsourced vendors.
C. Levy of penalty for non-compliances
D. Monitoring the outsourcing provider s performance

This question is part of CISA-Mock Test - Domain 2 (100 Questions)
Asked by Syed Ali Hassan Gillani, Last updated: Sep 17, 2020

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3 Answers

Rachel Cuna

Rachel Cuna

Rachel Cuna
Rachel Cuna

Answered Feb 19, 2019

Its Monitoring the performance of the service provider. The other components such as tariif chargers, training are important but not as much making sure that- you are getting the services for which you are paying for.

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F. Ray

F. Ray

F. Ray
F. Ray, Student, Kansas City

Answered Sep 25, 2018

When an organization outsources it IS sources it is important that certain functions are performed by the IS management. Perhaps the most important function of the IS management is monitoring the outsourcing providers performance. This is because in an outsourcing environment the company is dependent on the performance of the outsourcers. They will provide the final product and it relies on them to create the best possible outcome.

However, without constant evaluation and monitoring, it is unlikely that the company will have a product that will benefit them or will abide to their demands. Here the other options are irrelevant. The payment of invoices, for instance, is a finance function.

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hemangdoshi99

hemangdoshi

hemangdoshi99
Hemangdoshi

Answered Apr 10, 2018

D. Monitoring the outsourcing provider s performance

The most important function of IS management is to monitor the performance of vendors. In an outsourcing environment, the company is dependent on the performance of the service provider. Therefore, it is critical the outsourcing providers performance be monitored to ensure that services are delivered to the company as required. Training and penalty are the by-products of monitoring activities. Payment of invoices is a finance function, which would be completed per contractual requirements.
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