Which three features must be configured for notifying customers through emails that their issue has been resolved and the email should contain a reference link which when clicked should redirect them to the solved case?
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A. Email Alert B. Email Template C. Email Relay D. Assignment Rule E. Workflow Rule
Email alerts are generated by a unique process and sent to designated recipients. Email Templates is a reusable HTML file that is used to build email campaigns. It is hypertext markup language. It is code that defines the structure and content of an email campaign. Workflow Rules can help automate actions based on your organization's processes. Rule criteria tell a workflow when to start.
This criterion can be defined by any object of fields within that object. When rule criteria are met, a workflow executes a set of pre-defined actions. These actions are the final part of the workflow. Workflow actions can be immediate or time-dependent. It takes an effort to set it up, but it saves time in the end.