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Which method should the Consultant suggest? Universal Containers is trying to reduce the amount of time support agents spend creating cases. The new method for case creation must allow for 4000-5000 new cases a day, as well as the attachment of documents under 25 MB by the customer.



A. Standard Email-to-Case
B. Web-to-Case forms
C. Omni-Channel routing
D. On-Demand Email-to-Case

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Sep 11, 2020

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fbusbos

fbusbos

fbusbos
Fbusbos

Answered Dec 02, 2017

D. On-Demand Email-to-Case
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