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Which two items should a Consultant consider to improve the KPI scores?
Universal Containers needs to improve Customer Satisfaction, Average Handle Time, and First Call Resolution KPI scores across their Customer Service, Technical Support, and Field Service Contact Centers.



A. Service Console Profile Assignments
B. Service Console Knowledge Components
C. Data Categories and Article Actions
D. Data Categories and Article Types

This question is part of Universal Containers (UC) quiz questions
Asked by Fbusbos, Last updated: Sep 16, 2020

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fbusbos

fbusbos

fbusbos
Fbusbos

Answered Dec 01, 2017

B. Service Console Knowledge Components
D. Data Categories and Article Types
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