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Service Cloud Questions and Answers (Q&A)

John Adney
Answered: Dec 08, 2017
Quote from SF: "You can associate entitlements with accounts, assets, contacts, and service contracts. For example, a phone support entitlement can be added to an account. When a contact from...Read More

2 Answers

298 views
C. Bernthal, Teacher
Answered: Jan 03, 2019
Knowledge-centered support is known to be a type of method that organizations use in order to improve the organization. A lot of people do not realize that knowledge is extremely important. How...Read More

2 Answers

297 views
C.Mila
Answered: May 01, 2018
Assign Article types to the Community
Publish Articles to external channels
Enable Public Solutions

The Universal Container Runtime(UCR) stretches out the Mesos...Read More

2 Answers

296 views
Supriyam
Answered: Sep 26, 2020
A. Case Feed must be enabled.
C. Publisher Actions used in the macros must be on the page layout.
E. The Macros widget or utility must be added to the console. 

1 Answer

294 views
Supriyam
Answered: Sep 26, 2020
C. Create a custom report for Knowledge Articles that filters the results based on publication status and last modified date.

1 Answer

289 views
G.Kenneth
Answered: Jan 24, 2018
Softphone is a phone software program that allows users to make phone calls by using their computer and the Internet by having Internet access. It can be used with most computers and other...Read More

2 Answers

288 views
John Smith
Answered: Sep 26, 2020
To receive multiple calls at one time

1 Answer

288 views
E. Austin
Answered: Jan 17, 2019
There are two things that a consultant must recommend. The first one is letter A. The second recommendation is letter C. It is important that team members will collaborate especially when it...Read More

2 Answers

287 views
John Smith
Answered: Sep 26, 2020
Number of articles attached to a case
Number of articles created by agent

1 Answer

287 views
D. Ronald, Writer
Answered: Feb 11, 2019
Chatter answers is a place where people can go about Salesforce so that they can learn about problems that they are having with Salesforce and service cloud implementation. People can type in...Read More

2 Answers

286 views
John Smith
Answered: Sep 26, 2020
To display whether a case response complies with the customers service level agreement
To represent metrics such as first response and resolution time on cases

1 Answer

286 views

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