Advertisement

Service Cloud Questions and Answers (Q&A)

L_georgieva
Answered: Oct 27, 2020
Create a Data Category for each product and assign them to each team based on their product specialization

1 Answer

291 views
L_georgieva
Answered: Oct 27, 2020
Article permission sets allow agents to participate in the article publishing process

2 Answers

278 views
Supriyam
Answered: Oct 27, 2020

A. Create a data retention plan that archives or purges Cases at regular intervals.
B. Optimize queries to reduce the scope of Cases included with each search.

1 Answer

278 views
L_georgieva
Answered: Oct 27, 2020
Install an adapter from AppExchange to work with third-party CTI system
Assign the correct Salesforce users to the Call Center
Create a softphone layout and assign to user profiles

1 Answer

269 views
C. Perez, Writer
Answered: Apr 24, 2019
The correct answers to this question is case teams, and workflow rules. Both of these are used the cloud based software Salesforce. Case teams are used to help groups of people work together to...Read More

2 Answers

267 views
John Smith
Answered: Oct 27, 2020
Cross-sell promotions for representatives.
Caller verification and creation of a new case.
Decision- based troubleshooting for representatives

1 Answer

263 views
Thomsit
Answered: Oct 27, 2020
A. Optimized use of resources
B. Reduced issue resolution time
D. Increased call deflection

1 Answer

261 views
Gonzalovp
Answered: Oct 27, 2020
B) Uncover gaps in the knowledge base.
C) Reduces incoming call volume.

1 Answer

259 views
John Smith
Answered: Oct 27, 2020
Implement salesforce knowledge on a portal.
Leverage live agent for web-based chat

1 Answer

258 views
Thomsit
Answered: Oct 27, 2020
C. Use Social Hub

1 Answer

254 views
Chris Kenway, Content Writer
Answered: Sep 10, 2018
It is important to continually expand and update the existing knowledge base into salesforce knowledge. Verify that you have security clearance to edit any fields of articles. Identify the...Read More

2 Answers

249 views
Advertisement
Advertisement
Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.