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Service Cloud Questions and Answers (Q&A)

G.Kenneth
Answered: Jan 24, 2018
In Salesforce, there are many functions that can be done. Salesforce articles have a life cycle. After creating the article, it must be saved. It will be saved as a Draft. It can then be...Read More

2 Answers

323 views
J. Harty, Writer
Answered: May 23, 2019
Companies may have to create records to save information about their company to be able to go back to it and pull it up again. They can’t remember all the information about their company....Read More

2 Answers

323 views
Wyatt Williams
Answered: Sep 24, 2020
Total number of cases by origin
Average number of activities per case

1 Answer

323 views
John Smith
Answered: Sep 24, 2020
Configure article types for each kind of content
Configure data category values for each product
Define approval processes for each article type

1 Answer

318 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 26, 2019
There are two things that can be done by the consultant. Cross-train agents on both product lines and Implement a customer self-service portal are correct and logical answers. The agents sh...Read More

3 Answers

317 views
John Smith
Answered: Sep 24, 2020
Activate the Knowledge sidebar within the Salesforce Console for Service.

1 Answer

313 views
Maraqq
Answered: Jun 19, 2020

C. Create auto-response templates for incoming emails

D. Enable Live Agent to handle incoming service inquiries

2 Answers

309 views
Cesar H. Pablo, Journalist
Answered: Apr 20, 2018
Salesforce effectively mitigates the worries of lawful, consistence, security, application and administration specialists through...Read More

2 Answers

309 views
L. Hawkes, Teacher
Answered: Oct 11, 2018
Option B - uncover gaps in the knowledge base. This is a major benegit of deploying knowledge in customers communities. Once knowledge is deployed to customers, they have a better understand of...Read More

2 Answers

307 views
John Smith
Answered: Sep 24, 2020
Create a unique case page layout for each channel grouping
Create an agent role for each channel grouping

1 Answer

307 views
John Smith
Answered: Sep 24, 2020
Elements can be used to update fields in the database
Apex code must be used to pass data to legacy systems
Only one version of a flow can be activated at a time

1 Answer

306 views

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