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Service Cloud Questions and Answers (Q&A)

F.Brian
Answered: Jan 19, 2018
Universal containers reduce costs and immediately improve the contact center agent productivity by streamlining the agent interface, and by enabling templates for written responses. Salescloud is...Read More

2 Answers

338 views
F.Brian
Answered: Jan 19, 2018
An increase in customer satisfaction can be measured by a customer satisfaction survey and the average handle time. Service cloud is a management platform that is used to management customer...Read More

3 Answers

336 views
Kishor_kumar
Answered: Sep 29, 2020
B. Have agents provide customers with portal registration instructions when working a case.
C. Create active customers as portal users and send them e-mail notifications.

4 Answers

335 views
John Smith
Answered: Sep 29, 2020
Have agents provide customers with portal registration instructions when working a case.
Identify active customers and send them registration instructions via email.

1 Answer

335 views
E. Good
Answered: Dec 14, 2018
The correct answers to this question are A, B, and D. In a situation where universal containers are using the service cloud console for managing cases with these specifications, you have to do a...Read More

2 Answers

334 views
Wyatt Williams
Answered: Sep 29, 2020
Original creation date and average rating of articles
Last modified date and number of recent article views

2 Answers

334 views
D. gray, Builder
Answered: Apr 24, 2019
The correct answer to this question is C, contact report run time. These reports can be used to manage marketing communications sent to recipients and monitor leads. It allows the sender to...Read More

2 Answers

332 views
John Smith
Answered: Sep 29, 2020
Creating content as a result of solving issues
Rewarding learning, collaboration, sharing, and improving

1 Answer

332 views
John Smith
Answered: Sep 29, 2020
Create a service Cloud console and enable the knowledge sidebar on the case page layout

1 Answer

331 views
L_georgieva
Answered: Sep 29, 2020
Create separate record types and page layouts for product-related and other cases and configure console components to show customer- or product-related information. Assign record type based on case...Read More

1 Answer

330 views
Wyatt Williams
Answered: Sep 29, 2020
Configure article types for each kind of content
Define approval processes for each article type
Configure data category values for each product

1 Answer

330 views
J. Harty, Writer
Answered: May 23, 2019
Companies may have to create records to save information about their company to be able to go back to it and pull it up again. They can’t remember all the information about their company....Read More

2 Answers

325 views

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