Cancel
TopicsDown
Products Down
Follow Us:
FacebookTwitter
Advertisement

Service Cloud Questions and Answers (Q&A)

John Smith
Answered: Sep 19, 2020
Create an FAQ article type and enable the submit articles feature on the case close page layout

1 Answer

361 views
John Smith
Answered: Sep 19, 2020
Assign a global team of experienced agents and leaders to create a common design template and report structure

1 Answer

359 views
John Smith
Answered: Sep 19, 2020
Create a separate CSV file for each article type
Map articles with HTML sections to rich text area fields

1 Answer

358 views
Kishor_kumar
Answered: Sep 19, 2020
Enable social profile and add assignment rules to the case object

1 Answer

358 views
John Smith
Answered: Sep 19, 2020
Create a dashboard for articles submitted by agents & approved for publication
Measure & reward agents based on the of new articles submittes for approval

2 Answers

357 views
John Smith
Answered: Sep 19, 2020
Create auto -response templates for email.
Enable knowledge in a service cloud portal.

1 Answer

353 views
John Smith
Answered: Sep 19, 2020
Creating content as a result of solving issues
Rewarding learning, collaboration, sharing, and improving

1 Answer

352 views
C.Dorothy
Answered: Feb 28, 2018
Salesforce is the world’s number one customer relationship management platform. They offer a cloud based application for sales, services, marketing and more to customers. Salesforce w...Read More

2 Answers

348 views
H. Martin, Content Writer
Answered: Apr 09, 2019
The correct answers – option B and option C
Workflow rule is used to automate business processes, when a record meets all the criteria set for a workflow rule; the action of that rule...Read More

2 Answers

340 views
John Smith
Answered: Sep 19, 2020
Leverage Live Agent for web-based chat
Implement Salesforce Knowledge on a portal

1 Answer

340 views
John Smith
Answered: Sep 19, 2020
Average number of activities per case
Total number of cases by origin

1 Answer

339 views
W. Wright, Biology student
Answered: Apr 10, 2019
Based on my research, the correct answer is B: create a workflow rule and an email alert action that sends an email to the case contact when a case with the “errata” record type is...Read More

3 Answers

338 views
F.Brian
Answered: Jan 19, 2018
An increase in customer satisfaction can be measured by a customer satisfaction survey and the average handle time. Service cloud is a management platform that is used to management customer...Read More

3 Answers

334 views
John Smith
Answered: Sep 19, 2020
Assign cases to queues and use escalation rules to escalate cases that have not been accepted by an agent within one hour.

1 Answer

334 views

Related Topics Of Service Cloud

Advertisement
Advertisement
Loading, please wait...

Email Sent
We have sent an email to your address "" with instructions to reset your password.