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Service Cloud Questions and Answers (Q&A)

E. Stanley, Technical writer
Answered: Jun 26, 2018
When engineers are dealing with different lists of complicated data, they need to see the different factors all in one place. They can do this by using the custom visual force page. This page...Read More

4 Answers

513 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
There are three possible answers to this question in order to accurately measure how well the company is doing. The first one is B. The number of days it takes before cases can be closed should...Read More

2 Answers

510 views
Anthony
Answered: Aug 30, 2017

I like to experiment with Alpha Plus Male Enhancement to learn the different things that make How to Increase Muscle Mass tick. For crying out loud! It's very simple. They...Read More

5 Answers

498 views
M. Krasinski, Content Writer
Answered: Oct 04, 2018
The first is B which is the average handle time and another answer is C. The abandon rate is known to be important because if there would be a lot of abandoned calls that the customers leave,...Read More

3 Answers

481 views
Correct answer is option B A consultant should recommend adding the entitlement related list to contact records to prevent such from happening in the future. The contacts related list on...Read More

2 Answers

479 views
Barry Mclean, Sales Manager
Answered: Jan 29, 2019
The correct answers to this question are A and C. The Email-to-Case function in Salesforce allows you to automatically convert customer emails into customer cases, allowing your customer service...Read More

2 Answers

465 views
John Smith
Answered: Sep 26, 2020
Create multiple service cloud console applications and configure them based on the user s requirements.

1 Answer

461 views
Nikmarv
Answered: Jun 07, 2017
I think a "daily" report is not so exaustive, and UC want to see the escalation rate, not the case list.
The correct answer for me it's: D. Create a case report with a custom summar...Read More

6 Answers

458 views
C.Mila
Answered: May 01, 2018
Through the service cloud portal, universal containers can give a scope of various capacities to its customers. For example, the universal containers can enable the customers to look through an...Read More

3 Answers

452 views
Bergeront Tiffney, Computer Engineer
Answered: Feb 28, 2019
For the needed process, B, C, and D can be used. A visual workflow is something that is normally created in a web-based interface. Those who are not too technical and are not too aware of the...Read More

2 Answers

451 views
Kishor_kumar
Answered: Sep 26, 2020
Knowledge articles with the lowest rating
Knowledge search query with no results

1 Answer

436 views
John Smith
Answered: Sep 26, 2020
Create an email template to send articles as PDF attachments
Enable suggested articles on new cases
Enable article submission during case close

1 Answer

434 views

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