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Service Cloud Questions and Answers (Q&A)

John Adney
Answered: Dec 11, 2017

The answer should be :

B. Optimized use of resources
D. Increased call deflection
E. Reduced issue resolution time

2 Answers

1120 views
C.Mila
Answered: May 01, 2018
Visual workflow which is also called “Write-back” is one of the features used in software applications. It helps in good analysis of such software they are found in. an example of...Read More

2 Answers

976 views
Yessica Alicia Quintana Palma
Answered: Jul 23, 2019
The following prerequisites apply to Salesforce Classic and Lightning Experience: Make sure that the record page you want to use macros with includes a publisher, like the Chatter com...Read More

4 Answers

787 views
K. Myers, Blogger
Answered: Oct 04, 2018
The best process that should be followed is C. Entitlement process is the start of the whole process. After this is the contracts process. Everything should be finalized before things can...Read More

2 Answers

753 views
Bhadouria.kanchan
Answered: May 30, 2020

D. A sharing is set to grant the customer community user access to the records associated with their contact record.

3 Answers

733 views
John Smith
Answered: Oct 28, 2020
Leverage live agents for web-based chat
Implement salesforce knowledge on a portal

1 Answer

715 views
Correct answer is option A. A consultant should enable the Knowledge sidebar setting in the case of support settings to be able to suggest articles to agents based on information they are t...Read More

2 Answers

682 views
Maraqq
Answered: Jul 17, 2020

Force.com migration tool, force.com ide, and change sets.

2 Answers

668 views
R. Jones, Student
Answered: Sep 21, 2020
The right answer to the question is standard Email- to- Case. This is because it is an exceptional attribute of salesforces service cloud offering. It will need certain more setup from your...Read More

3 Answers

662 views
The correct answer to the question is option B. To ensure that the contract service level requirements for a client are being met, entitlement process, contracts, milestone and milestone ac...Read More

2 Answers

645 views
E. Austin
Answered: Mar 07, 2019
The correct answer is option A – Email – to- case Email – to case and on demand email- to - case are the only two options that meet the requirement of submitting cases via...Read More

9 Answers

603 views
Supriyam
Answered: Oct 28, 2020
B. Enable and configure wildcards for article searches.
C. Set up an intuitive Data Category hierarchy.

1 Answer

593 views
L_georgieva
Answered: Oct 28, 2020
Net promoter score
Customer Purchase History
Customer Satisfaction Survey

We are not sure for the answer of this question. Any suggestions are welcome.

2 Answers

560 views
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