The Product Backlog is never complete, it is constantly changing based on needs, priorities, and risks.
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A. Approval Process that assigns an Article to a Reviewer Queue.
B. Validation Rules for Article Types to verify all fields during creation.
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Create a data category for each product and assign them to each team based on their product specialization.
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To enable the list to be pinned in the console.This allows users to view the list alongside the case view in the console.
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