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Product Questions and Answers (Q&A)

What are the five primary activities of the value chain model?
Matz Lewis Clark, College student
Answered: Dec 18, 2018
The value chain model is done by a company in certain industries in order to provide a product or service. The way that they provide these products or services is done through activities. There...Read More

2 Answers

780 views
What method can be used to route cases from social channels?
G. Cole, English Professor
Answered: Sep 25, 2020
There is a method you can use to route cases for social channels. And the method is simply by enabling social customer service and get assignment rules added to the case object. Any other method...Read More

2 Answers

771 views
Which two things will happen if a Service Rep transfers a Live Agent Chat to another Rep?
Fbusbos
Answered: Jan 16, 2021
The Chat Transcript and Case are transferred. The Customer is shown the new Rep’s...Read More

1 Answer

690 views
What type of product is toothpaste?
Fbusbos
Answered: Jan 16, 2021
B. Approval Process that assigns an Article to a Reviewer Queue.
C. Validation Rules for Article Types to verify all fields during creation.

1 Answer

549 views
What is the difference between TPN and PPN?
N. Kingsley, Writer
Answered: Aug 13, 2019
TPN stands for Total Parenteral Nutrition, while PPN stands for Peripheral Parenteral Nutrition. These two are given to the patient by IV. They are given to those who do not have other sources of...Read More

1 Answer

543 views
Which three should a Consultant recommend?
Fbusbos
Answered: Jan 16, 2021
A. Utilize KCS to manage Knowledge.
B. Add Live Agent to public-facing sites.
D. Implement SOS for mobile experience.

2 Answers

536 views
What are the 3 types of product?
N. Kingsley, Writer
Answered: Sep 10, 2018
When there is a cloud-based knowledge base the sales force can utilise this to inform themselves, pass on the knowledge to colleagues and to notify and educate clients. If the sales person writes...Read More

2 Answers

503 views
What are the 7 steps of product development?
Fbusbos
Answered: Jan 16, 2021
A. Set up a Salesforce Customer Community that will allow customers to create cases online.
C. Create reports to analyze call data in order to understand peak times and ensure...Read More

1 Answer

500 views
Is Colgate basic or acidic?
Fbusbos
Answered: Jan 16, 2021
A. Macros
C. Quick Text
E. Publisher Actions

1 Answer

487 views
What is the product of a number?
Fbusbos
Answered: Jan 16, 2021
C. Create a data category for each product and assign them to each team based on their product specialization.

1 Answer

481 views
What is the meaning of production in English?
John Smith
Answered: Jan 16, 2021
Variation

1 Answer

480 views
What is the marginal benefit?
Amoore
Answered: Jan 16, 2021
Benefit from consuming one more unit of a good and decreases as consumption increases

1 Answer

415 views
What is the product warranty?
John Smith
Answered: Jan 16, 2021
It is a statement merely made to the best of one s knowledge, and can only be express.

1 Answer

367 views
What is the classification of a product?
Fbusbos
Answered: Jan 16, 2021
C. Enable the list to be pinned in the console.This allows users to view the list alongside the case view in the console.

1 Answer

360 views
Is toothpaste a base or acid?
V. Barnes
Answered: May 10, 2018
The correct answer is option A and D. Live Agent configurations define the Live Agent functionality that is available to your agents and render adequate supervision when agents chat with...Read More

2 Answers

351 views

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